Return & Refund Policy

TS Global Solution · TS Connect / TS Autofill

TS Connect works on a prepaid balance (recharge) system. You add balance to your account and the price of each service is deducted only when you use it. We provide digital services, so there is no physical product to return.

1. Recharged balance is not refundable

Money added to your TS Connect account balance cannot be withdrawn or refunded as cash. It stays in your account and can be used for any of our services at any time.

2. Failed services — automatic return to your balance

If a paid service (for example a document extraction, photo background removal or CAPTCHA) fails because of a system error, the amount is returned to your account balance automatically and immediately. You do not need to contact us.

3. Payment taken but balance not added

If your payment was successful but the balance was not added to your account, please contact us with your transaction ID (TrxID). After checking, we will add the balance to your account. If it cannot be added, the full amount will be refunded to the same payment method.

4. Duplicate or wrong payment

If the same payment was taken twice by mistake, or because of a technical error at the payment gateway, the extra amount will be refunded to the same payment method after we verify it.

5. Bonus and coupon credit

Bonus, offer and coupon credit have no cash value and are never refundable.

6. How to contact us

Contact us by phone, email or WhatsApp (see the Contact page) with the email address of your account, the amount, the date and the transaction ID.

7. Refund time

In the cases in sections 3 and 4, the refund is sent to the original payment method (bKash, Nagad, Rocket, card or bank account) within 7–10 working days. The exact time may depend on the payment provider or bank.

8. Cancellation

A payment that is cancelled before it is completed is not charged. Once a service has been used, it cannot be cancelled.